Phenomune | FAQs

FAQs

GET QUICK ANSWERS TO EVERYTHING YOU NEED TO KNOW ABOUT YOUR PERSONALIZED WELLNESS JOURNEY WITH PHENOMUNE.

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Just a few minutes. You'll taste each strip for a few seconds and record your response in the app after each one.

","canonicalUid":"67f94fff-972d-4e50-b9b6-99218d665f12","__typename":"faqEntry_Entry"},{"id":"8183","title":"Is the test painful or invasive?","faqCategory":[{"__typename":"faqCategories_Category","id":"8178","title":"Taking the Test"}],"answer":"Not at all. It's completely noninvasive — you simply place paper strips on your tongue. No specimens, DNA, or blood samples are required.","canonicalUid":"1d7b7990-97cd-4e1d-a58c-5028167d5457","__typename":"faqEntry_Entry"},{"id":"8185","title":"What if I don't taste anything on some strips?","faqCategory":[{"__typename":"faqCategories_Category","id":"8178","title":"Taking the Test"}],"answer":"That's completely normal. Some strips are controls, and people have different levels of taste sensitivity. There are no wrong answers.","canonicalUid":"a9683123-bce8-467f-8d5a-d25e4033e614","__typename":"faqEntry_Entry"},{"id":"8187","title":"Can I retake the test?","faqCategory":[{"__typename":"faqCategories_Category","id":"8178","title":"Taking the Test"}],"answer":"

Yes, though for most accurate results, we recommend spacing retests appropriately. Contact us if you have questions about your specific situation.

","canonicalUid":"4de8240b-603c-46d6-af31-806ec314ae6f","__typename":"faqEntry_Entry"},{"id":"8189","title":"How do I get a test kit?","faqCategory":[{"__typename":"faqCategories_Category","id":"8178","title":"Taking the Test"}],"answer":"

You can request a Phenomune test kit through our Request a Kit form. We're currently building our waiting list during the pilot program.

","canonicalUid":"f4aadfe4-2b96-4d9c-be6e-313c3c178cfb","__typename":"faqEntry_Entry"},{"id":"8191","title":"How long until I receive my kit?","faqCategory":[{"__typename":"faqCategories_Category","id":"8178","title":"Taking the Test"}],"answer":"We are working to fulfill requests as quickly as possible during our pilot program. You'll receive updates on timing once you join our waiting list.","canonicalUid":"97170058-03a9-410f-afe0-82d46c4fbb66","__typename":"faqEntry_Entry"},{"id":"8193","title":"Can my doctor order this test?","faqCategory":[{"__typename":"faqCategories_Category","id":"8178","title":"Taking the Test"}],"answer":"

Yes, healthcare providers can learn more about offering Phenomune in their practice on the Get Started page.

","canonicalUid":"b0c0c879-d236-4b48-9aa1-b50d018a8954","__typename":"faqEntry_Entry"},{"id":"8195","title":"Do you ship nationally or internationally?","faqCategory":[{"__typename":"faqCategories_Category","id":"8178","title":"Taking the Test"}],"answer":"Currently, we are focusing on availability in Louisiana during our pilot program.","canonicalUid":"2baf8577-28d6-4fcf-943e-84ae215369f4","__typename":"faqEntry_Entry"},{"id":"8197","title":"How can I get in contact with someone at Phenomune?","faqCategory":[{"__typename":"faqCategories_Category","id":"8178","title":"Taking the Test"}],"answer":"

For general questions or help getting a kit, email info@phenomune.com.

If you already have a kit and need help creating your account, registering your kit, or troubleshooting the app, email support@phenomune.com. If you can, include a brief description of the issue and a screenshot, and our team will follow up.

","canonicalUid":"d3ca3fe4-7a09-4e9e-8aec-b54846df1570","__typename":"faqEntry_Entry"},{"id":"8200","title":"What are T2R taste receptors?","faqCategory":[{"__typename":"faqCategories_Category","id":"8199","title":"Understanding the Science"}],"answer":"T2R taste receptors are the same ones that help you sense bitter flavors, but research shows they are also linked to your body's respiratory well-being and natural immune defenses.","canonicalUid":"61971f46-3c12-43e9-95f4-0227ea02e18c","__typename":"faqEntry_Entry"},{"id":"8202","title":"Is this scientifically validated?","faqCategory":[{"__typename":"faqCategories_Category","id":"8199","title":"Understanding the Science"}],"answer":"

Yes. Our test has been validated through large-scale clinical studies, and the science has been featured in peer-reviewed journals including JAMA (Journal of the American Medical Association). For more information, visit The Science page.

","canonicalUid":"d82bdca0-2869-423b-9388-13c3f0f6228e","__typename":"faqEntry_Entry"},{"id":"8204","title":"What do my results actually mean?","faqCategory":[{"__typename":"faqCategories_Category","id":"8199","title":"Understanding the Science"}],"answer":"Your results show your T2R expression level, which research links to different patterns of upper respiratory infections and immune responsiveness. Each level comes with personalized wellness recommendations.","canonicalUid":"570c9763-e6b8-4f79-ae7b-b066c8e34014","__typename":"faqEntry_Entry"},{"id":"8206","title":"Is this a diagnostic test?","faqCategory":[{"__typename":"faqCategories_Category","id":"8199","title":"Understanding the Science"}],"answer":"No. While the test provides insights into your immune-related wellness, it is not a diagnostic tool and does not diagnose any medical conditions.","canonicalUid":"49318364-ead0-4eb6-a273-30c32d2e8d4b","__typename":"faqEntry_Entry"},{"id":"8208","title":"How accurate are the results?","faqCategory":[{"__typename":"faqCategories_Category","id":"8199","title":"Understanding the Science"}],"answer":"The test is based on validated research and clinical studies. However, like all wellness tools, it should be used alongside professional medical advice.","canonicalUid":"1377acd7-516c-4c5c-8f73-2640416497d6","__typename":"faqEntry_Entry"},{"id":"8211","title":"Where can I download the app?","faqCategory":[{"__typename":"faqCategories_Category","id":"8210","title":"Navigating the App"}],"answer":"

The Phenomune app is available on the App Store and Google Play.

","canonicalUid":"07365c79-2f44-411f-a6e5-9c3276f60529","__typename":"faqEntry_Entry"},{"id":"8213","title":"Do I need the app to take the test?","faqCategory":[{"__typename":"faqCategories_Category","id":"8210","title":"Navigating the App"}],"answer":"Yes. The app guides you through the test process and provides your personalized results and recommendations.","canonicalUid":"daa43384-afa8-4ccf-b8fe-bc5563d04da3","__typename":"faqEntry_Entry"},{"id":"8215","title":"Can I share my results from the app?","faqCategory":[{"__typename":"faqCategories_Category","id":"8210","title":"Navigating the App"}],"answer":"Yes, you can share your results with your healthcare provider directly from the app.","canonicalUid":"12422d59-7916-4e94-82e3-78fb1b71d6f6","__typename":"faqEntry_Entry"},{"id":"8217","title":"I haven’t received my two-factor authentication email. What should I do?","faqCategory":[{"__typename":"faqCategories_Category","id":"8210","title":"Navigating the App"}],"answer":"

Start by checking your junk or spam folder — security emails can sometimes be filtered, especially if it’s your first time receiving messages from us.

If you find it there, mark it as “not junk” so future messages land in your inbox. If it’s not in junk/spam, wait a few minutes and try again.

Still nothing? Email support@phenomune.com and we’ll help you get signed in.

","canonicalUid":"5915588c-90ef-49b5-bda4-5b7b0054d19d","__typename":"faqEntry_Entry"},{"id":"8220","title":"What information does the app collect?","faqCategory":[{"__typename":"faqCategories_Category","id":"8219","title":"Protecting Your Privacy"}],"answer":"The app collects your test responses and some details about your personal health background to generate your T2R profile. No DNA is collected or stored.","canonicalUid":"027fe914-ac1a-4fef-9fe7-ab29e04307b4","__typename":"faqEntry_Entry"},{"id":"8222","title":"Is my health information protected?","faqCategory":[{"__typename":"faqCategories_Category","id":"8219","title":"Protecting Your Privacy"}],"answer":"Yes. Phenomune is committed to protecting your privacy and follows all applicable data protection regulations, including HIPAA where applicable.","canonicalUid":"4daf06c3-f5f6-43ec-8aa9-c44e24b56d8b","__typename":"faqEntry_Entry"},{"id":"8224","title":"How long do you keep my data?","faqCategory":[{"__typename":"faqCategories_Category","id":"8219","title":"Protecting Your Privacy"}],"answer":"Data is retained only as long as necessary to provide services and comply with applicable laws. You can request deletion of your account and data at any time.","canonicalUid":"deef36be-3abd-4deb-8b37-aecc7c21bd12","__typename":"faqEntry_Entry"},{"id":"8226","title":"Do you share my information with third parties?","faqCategory":[{"__typename":"faqCategories_Category","id":"8219","title":"Protecting Your Privacy"}],"answer":"No. Personal information is not sold, rented, or shared with third parties for marketing purposes. Data would only be shared as required by law or with explicit consent.","canonicalUid":"98ab47f2-c17b-4f38-a5af-268ece9f0756","__typename":"faqEntry_Entry"}]}}